FAQ
OUR COFFEE
We are committed to 100% ethically sourced coffee from independent farms that is always Rainforest Alliance Certified, helping improve livelihoods and placing a strong emphasis on human rights, protecting landscapes and native forests.
Sustainability and mindful operations are at the core of every decision we make. We believe this is how every modern company should be run.
All of our products can be placed in your usual recycling bin.
For more guidance on recycling visit link
We roast and grind our coffee daily in our roastery in London.
OUR NESPRESSO COMPATIBLE PODS
Our pods are produced in the original style of Nespresso capsules and will be compatible with most Nespresso compatible machines in that range.
If you need advise on compatibility drop us an email before placing the order.
SUBSCRIPTIONS
Our subscriptions are sent out and charged automatically.
You are free to cancel your subscription up to 4 days before the scheduled date.
Log In to your account to cancel.
Our subscriptions are sent out and charged automatically.
You can reschedule your delivery up to 4 days before the set date.
Log In to your account to reschedule.
KAHWATI FAMILY CLUB
ORDERING
We currently accept American Express, Discover, Maestro, PayPal and Visa for our online orders.
DELIVERY
We aim to process and dispatch your order within 24 hours of receiving it.
There are two options for delivery through DPD estimated at around 2-3 and 3-4 days.
Please go to checkout to see a precise estimate for your postcode.
RETURNS & REFUNDS
If you order the wrong blend or type of coffee we will be able to offer an exchange.
The pack has to be unopened and in the same condition as received.
Shipping costs are non refundable.
You can always exchange the accessories. The item exchanging for has to be in the same pricing category.
Otherwise we will offer you a refund. Shipping costs are non refundable.
We offer a 30 day refund policy. To be eligible, the items must be unopened, unused and in same condition they have been received.
Shipping costs are non refundable.
We offer a 30 day refund policy. To be eligible, the items must be unopened, unused and in same condition they have been received.
Shipping costs are non refundable.
Once we receive and process your order, the refund should be with you in around 5-7 working days.
Please keep in mind that some of our hand made accessories and sets are hand made by small communities around the Middle East.
Each set is unique and stars some naturally occurring, beautiful imperfections.